We believe that quality will be the hallmark of successful companies as they move forward in the 21st century. It is our full intention to have Milan Cast Metal in the ranks of those successful companies. Thanks to our reputation as a preferred supplier of quality metal castings in Milan, MI, that meet or exceed customer expectations in an environment of trust.
Committed to Customer Satisfaction
We are committed to the concepts of an effective quality management program that establishes customers’ expectations for high-quality castings and measures performance based on how well those expectations are met. This program involves all of our employees. It is embodied in and elaborated on our company’s creed of quality conduct:
Quality is everyone's responsibility.
The company's future prosperity is dependent upon maintaining a position of quality leadership.
As applicable, employees will be trained in quality assessment techniques.
As applicable, employees will be instructed in problem cause and effect analysis, creating a defect prevention approach to quality rather than defect detection.
With our quality metal castings in Milan, MI, our customers can make sure that we are placing high product quality and their optimal satisfaction at the forefront of our services.